Tech Support / Tech Support Technician (m/f)

Permanent employee, Full-time · India

Your mission

Key Responsibilities:

• Deliver high-quality on-site repair and maintenance for complex optoelectronic measurement systems.
• Troubleshoot technical issues and perform diagnostic evaluations to isolate and resolve faults quickly.
• Lead equipment installations and relocations, including commissioning, SAT and system check-out at customer sites.
• Conduct customer training using structured materials and technical manuals.
• Support and manage remote and on-site service activities related to solar simulators across India.
• Coordinate with the WAVELABS headquarters service team in Germany for technical support and repairs.
• Perform failure analysis and implement corrective measures to minimize system downtime.
• Maintain and track consignment stock at the customer site (as needed).
• Document all service activities using internal systems and prepare customer reports in Excel and PowerPoint.
• Ensure continuous learning through manuals, technical journals, and training sessions

Your background

Qualifications & Skills:
• Education: Bachelor’s degree or Diploma in Electronics, Electrical, Mechatronics, or Renewable Energy Engineering.

Experience:
o Fresh graduates with strong technical aptitude and willingness to learn are welcome.
o Prior internship/academic project/hands-on experience in electronics/solar industry is a plus.

Technical Skills:
o Strong diagnostic and troubleshooting abilities.
o Good understanding of Electrical/Electronic and mechanical components.
o Proficiency in Microsoft Excel for service reporting, data analysis, and logs.
o Proficiency in Microsoft PowerPoint for customer presentations, training decks, and reporting.

Soft Skills:
o Excellent written and verbal communication in English.
o Strong interpersonal and training skills.
o Ability to work independently and in a high-pressure environment.
o Solution-oriented with good time management and prioritization skills.
o Ethical, reliable, and Trust Worthy.

Work Environment:
o Willingness to domestic travel frequently across India.
o Willingness to stationed in remote factory site for long term
o Availability for on-call support (24/7 during scheduled duty periods).
o Compliance with cleanroom protocols and PPE usage.
o Adherence to customer-specific site rules and safety policies.

Additional Information:
• Travel Frequency: Medium (Domestic – India)
• Location Flexibility: Must be based in or willing to relocate within India
• Preferred place of residence: Jamnagar or South India (region between Chennai and Hyderabad)
• Language Requirement: Fluent English (spoken and written), other lol language is a plus.

Contact and Application

Please send us your cv and motivation letter.

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About us

The solar industry is booming worldwide – and we're helping shape it. WAVELABS has repositioned itself: With new owner Eternal Sun, fresh capital, and a determined team, we're back on a growth trajectory. Our high-precision measurement systems are key for research institutes and manufacturers worldwide to produce solar cells more efficiently and cost-effectively.
The challenges of the market drive us. We firmly believe in our technology and our contribution to the energy transition – and above all, in the strength of our community. We're writing the next chapter of WAVELABS and are looking for people who want to bravely and passionately join us on this journey.

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Your application!

We appreciate your interest in WAVELABS. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at jobsonline@wavelabs.de